RETURNS & REFUNDS

Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Include your proof of purchase with the returned merchandise.

Shipping Returns 

To return your product, you should mail to:                                          

 pomfy™/GR and Company, 37 Brush Hill Road, Kinnelon NJ 07405, United States

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. All returns should be sent to following address:

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.
After processing,  you can expect credit applied to your credit card or original method of payment within a 10 business days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your email yet, please contact us at cs@pomfy.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@pomfy.com.

To return your product for exchange, you should mail to:                                            pomfy™/GR and Company, 37 Brush Hill Road, Kinnelon NJ 07405, United States